This policy relates to the booking of exams and covers the
www.percussionacademy.co.uk (the “Site”). It describes how
Every effort will be made to protect the personal information that you provide us with and we are committed to respecting your right to privacy. We will not distribute indiscriminately the personal information you provide to us and here is explained how such information is collected, what is done with it and what controls you have.
If you have any requests concerning your personal information or any queries as to how such information is used, please contact us at exams@percussionacademy.co.uk
We collect personal information (such as name, email address, postal address, telephone number, gender and age) from visitors to the Site through the use of online forms, where you respond to surveys, when you book an exam, every time you email us your details and every time you contact us. You may visit the Site without registering. We may also collect information and details about any transactions made by you through the Site.
We randomly and without notice, use audio recording equipment to record any practical music examinations to combat examination malpractice, for examiner training and standardisation purposes. All recordings are retained for appeals and educational research.
We may also collect information regarding special needs or a disability to make your access to the exams easier, such as whether you require wheelchair access or other assistance to gain entry to or to be able to take the exam. If collected, this information would be considered to be sensitive personal data.
If you choose not to provide the information requested, you may be unable to take an exam.
Protecting the safety of children using the Internet is very important. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.
Personal information collected via the Site/and or which is provided to us during the exam process is used for the purposes of:
3.1 providing, improving and personalising our services and the Site;
3.2 dealing with enquiries and requests made by a candidate or the third party who booked an exam on behalf of the candidate;
3.3 administering registered user records;
3.4 generating reports anonymously regarding the use of the Site;
3.5 providing information and news about our music exams, programmes, events and services which we think you may find useful or which you have requested from us, provided you have indicated that you do not object to being contacted for these purposes;
3.6 providing you with a copy of the exam certificate should you successfully pass the applicable exam;
3.7 Identity verification upon your registration at the applicable exam centre and during the exam;
3.8 verifying and carrying out financial transactions in relation to payments you make online; and
3.9 providing reservation or booking services when you register online for our music exams.
We may use the personal information we collect from you to send you information about our activities and programmes by email. You may choose not to receive information about our activities and programmes when you register or, if you opt-in to receiving marketing communications when we collect your personal information but subsequently change your mind, you can send us an email at exams@percussionacademy.co.uk and we will unsubscribe you.
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
All personal data relevant to any exam sat with us will be retained indefinitely for the purpose of satisfying any future request to evidence or verify the results of the qualification.
Where you opt in to receive marketing communications from us, your email address will be retained indefinitely unless you request that we unsubscribe us.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the use of cookies on www.allaboutcookies.org. We may use "personalisation" cookies to identify you when you visit the Site (where you have given your consent) and to keep track of your browsing patterns and build up a demographic profile. We use "analytics" cookies to understand who has seen which of the pages on the Site and to determine the most popular areas of the Site so that we can improve and develop the Site.
Our use of cookies also allows registered users to be presented with a personalised version of the Site and have access to information about their account.
We may also use “social media” cookies to personalise your interaction with third party social media platforms such as Twitter and Facebook where our Site uses such features. Such cookies recognise users of these social media sites when you view social media content on our Site. They also allow you to quickly share content across media, through the use of simple “sharing” buttons.
No personal information is stored in the cookies that are issued by the Site. The value stored in the cookies is an anonymous identifier, which is not linked to any other personal information you may give us during your visit.
Most web browsers automatically accept cookies but, if you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our Site. Please refer to your browser instructions or help screen to learn more about how to do this.
You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. However, should you decide to disable any cookies we place on your computer you may not be able to use certain services or facilities on the Site. Switching off cookies will restrict your use of the Site.
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our third party payment gateway provider (or if offered, direct bank transfer). You will be providing credit or debit card information directly to our third party payment gateway provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to our third party payment gateway provider is not within our control and is subject to the third party payment gateway provider’s own privacy policy (as the case may be).
Personal information collected from you via the Site or the booking process will only be disclosed:
6.1 to persons or bodies contracted by us to carry out the roles of examiner, marker, advisor, moderator, tutor, consultant, representative or other similar roles on our behalf in the context of our provision of qualifications;
6.2 if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person;
6.3 to successors in title to our business. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party; and
6.4 to suppliers we engage to process data on our behalf.
We may disclose aggregate statistics about visitors to the Site and sales of exams in order to describe our services to prospective partners, advertisers, and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
The Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect personal information from you which will be used by them in accordance with their privacy policy, which may differ from ours. Please check these policies before you submit any personal data to these websites.
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information we hold about you. To obtain a copy of the personal information we hold about you, please write to us at exams@percussionacademy.co.uk. You may be charged a fee not exceeding £10 for us to provide this information to you. You also have the right to correct any errors in that information and you have a right to prevent the use of your personal data for direct marketing purposes.
Great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
All the personal information we collect is stored securely on our servers and we use secure internet protocols to protect data collection and processing.
Any payment transactions will be encrypted.
The data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting your personal data, you consent to this transfer, storing or processing and by using the Site, you consent to the collection and use of information in accordance with this privacy policy.
Information that you submit via the Site is sent to and stored on secure servers located in the EEA or the
This Privacy Policy may be updated From time to time. When this occurs we will publish the changes on the Site. If you do not agree to these changes, please do not continue to use the Site. If material changes are made to this Privacy Policy, we will notify you by email or by placing a prominent notice on the Site.
This Privacy Policy was last updated on 19/01/2017.
Please submit any questions, concerns or comments you have about this Privacy Policy or any requests concerning your personal data by email to exams@percussionacademy.co.uk.
This policy describes how
Data Controller, Percussion AcademyLtd,
,
Covent Garden,
Every effort will be made to protect the personal information that is provided and we are committed to respecting a person’s right to privacy. We will not distribute indiscriminately the personal information that is provided to us and here is explained how such information is collected, how it is used and the controls an individual person has over their data.
Anyone having any requests or concerns regarding their personal information or any queries as to how such information is used, should please contact us in the first instance at exams@percussionacademy.co.uk
Personal information (such as name, email address, postal address, telephone number, gender and age) is collected when an exam is booked and every time we are contacted. Visiting the Site without registering is permissible. We randomly and with notice and permission, use audio recording equipment to record any practical music examinations for examiner training, standardisation purposes and to combat examination malpractice. All such recordings are retained for appeals and educational research. These recordings are distinct from those made for general recorded examinations, which are automatically deleted after 30 days.
Information regarding special needs or a disability may be collected to enable easier access to the exams, such as whether you require wheelchair access or other assistance. If collected, this information would be considered to be sensitive personal data. If such requested information is not provided any necessary special arrangements may not have been made, and you may therefore be unable to take an exam.
The safety of children using the Internet is paramount. It is recommended that children receive permission from their parent or guardian before gaining access to the Site or forwarding personal information.
Personal information collected via the Site/and or which is provided during the exam process is used for the purposes of:
• providing, improving and personalising our services and the Site;
• dealing with enquiries and requests made by a candidate or the third party who booked an exam on behalf of the candidate;
• administering registered user records;
• generating reports anonymously regarding the use of the Site;
• providing information about our music exams, programmes, events and services which users may find useful or which have been requested from us, provided it has been indicated by the user that they have no objection to being contacted for these purposes;
• providing successful candidates with a copy of the exam certificate
• Identity verification upon the candidate’s registration at the applicable exam centre and during the exam;
All personal data relevant to any
Personal information collected via the Site or the booking process or by any other means will only be disclosed:
• to persons or bodies contracted by us to carry out the roles of examiner, marker, advisor, moderator, tutor, consultant, representative or other similar roles on our behalf in the context of our provision of qualifications;
• if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person;
• to successors in title to our business. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party; and
• to suppliers we engage to process data on our behalf.
The Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. Operators of these websites may collect personal information from which will be used by them in accordance with their privacy policy, which may differ from ours. Please check these policies before submitting any personal data to these websites.
Individuals have a legal right under the Data Protection Act 1998 to a copy of all the personal information we hold about them and a copy of this information may be obtained by writing to: Data Controller, Percussion AcademyLtd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. There may be a fee charged not exceeding £10 for us to provide this information. Individuals have the right to correct any errors in that information and also have a right to prevent the use of their personal data for direct marketing purposes.
The security of all personally identifiable information associated with our users is of great importance. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. All the personal information we collect in digital form
is stored securely on our servers and we use secure internet protocols to protect data collection and processing. Personal information held in ‘hard’ form is held securely in locked metal cabinets.
This Privacy Policy may from time to time be updated. When this occurs we will publish the changes on the Site. If you do not agree to these changes, please refrain from using the Site. If material changes are made to this Privacy Policy, we will notify you by email or by placing a prominent notice on the Site.
Contacting us
Questions, comments you may have regarding this Privacy Policy should be submitted in the first instance by email to exams@percussionacademy.co.uk
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