Enquiries and Appeals Policy

ENQUIRIES AND APPEALS POLICY

1.   General matters

.1   Complaints: there is a complaints procedure. Anyone wishing to make a complaint about any aspect of examinations procedure but not specifically related to a result is invited to write to the Director of Examinations.

.2   Please note that, in relation to both enquiries and appeals, PercussionAcademy

staff will be unable to discuss any details on the telephone; all feedback will be given in writing.

.3   Candidates are strongly encouraged to use recorded delivery when sending any material by post.

2.   Enquiries in connection with practical examinations

.1  Any enquiry received concerning any aspect of the results of practical examinations will initially be responded to within fourteen working days of

receipt of the enquiry.

.2  The enquiry should be received by PercussionAcademy in writing within one month of the candidate being notified of the result.

.3  Unresolved enquiries will be referred to the Director of Examinations. 

.4  If the enquiry still remains unresolved, the candidate may lodge an appeal.

3.   Appeals in connection with practical examinations

.1  An appeal must be properly lodged, using the Appeals Form by either the candidate, or the candidate’s parent or guardian, normally not later than two weeks after the date of reply from the Director of Examinations. The fees for appeal shown in appendix 1 below, must accompany the Appeals Form.

.2  An appeal will normally only be considered in relation to a perceived error in examination procedure.

.3  The adjudicator will be a person independent of PercussionAcademy and will have experience of assessment processes, and will have specific experience of this area of examining.

.5  The Chief Examiner will be responsible for gathering together all information relevant to an appeal, and presenting it to the adjudicator.

6  The decision of the adjudicator will be communicated in writing to the

candidate or his/her representative within fourteen days of the adjudicator coming to a decision, and normally not later than three months after the appeal has been lodged with PercussionAcademy.

The decision of that independent adjudicator will be final.

                                                                                                                Appeals Form

Appendix 1
Fees for Appeals

1.  For an appeal in relation to the result of a practical examination: 50% of the relevant examination fee.

All appeals fees will be refunded if the appeal is upheld and the result altered or if a replacement examination is allowed without fee.