1. Quality of service
We are dedicated to providing examinations, assessments and related publications to the highest possible standards to enable candidates to achieve their full potential. We endeavour to give a reliable standard of service, including taking the greatest care to ensure consistency and reliability of our examination results across time, and wherever the examinations take place. In working with you, we expect to offer you an
excellent service, courteous treatment, and to recognise and respect your rights as an individual.
2. Standards of service
The following represent the standard of service that we offer to teachers, parents and candidates:
i) We will answer your letters and other communications promptly, within 14 working days of receipt.
ii) We will speak courteously to you on the telephone and attempt to resolve any problems and answer any enquiry.
iii) We will consult all who use our services regularly to give the opportunity for feedback leading to improvement.
iv) We will provide regular information about our qualifications and services and give reasonable notice of any changes.
v) Candidates will be informed of the dates and times of their examinations within a reasonable period after our receipt of their examination entries, and not later than two weeks before the examination is due to take place.
vi) Candidates will normally be notified of their results not later than four weeks after the examination took place.
vii) Certificates will be issued to successful candidates not later than eight weeks after the examination took place.
viii) Enquiries and appeals will be promptly dealt with in relation to our relevant policy, and our response to any formal appeal will be issued not later than three months after the appeal was lodged with us.
3. Language
Please note that
4. Examination fees
The fee structure for all our examinations for the current year can be obtained from
5. Complaints
If you wish to register a complaint about any aspect of our examinations, please write to the Chief Examiner at
6. Monitoring of our service
The Chief Examiner is responsible for continually monitoring the service given to all our customers. Please forward any concerns or questions about the examinations, to the Chief Examiner at
7. Contacting us
E: mail@percussionacademy.co.uk
Contact form a: www.percussionacademy.co.uk
Post: Percussion Academy Ltd
71-75